Privacy Notice

This web site is owned and operated by Lanford Agencies t/a Dezign Concepts (“LADC”), a company registered in the Republic of South Africa under company registration number 2005/184573/23, which has its registered office at 8 Derrick Road, Spartan, Kempton Park, South Africa

Conditions of Use

We are a branding company that prides itself in the fine details. If you don’t see what you are looking for, we will find it and brand it! Our extensive range holds a world of possibility across a number of promotional marketing categories, including apparel, work-wear, chef-wear, sportswear, head-wear, gifts, bags, display items, laser engraving, large format printing and all other types of printing and signage.

Shipping & Returns

Thanks for shopping at My Site. If you are not entirely satisfied with your purchase, we are here to help.

Returns

For unbranded items, you have 10 calendar days to return an item from the date you received it.

For branded items, we are not liable for artwork or sizes that have been signed off. Thus, returns will not be excepted.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

We currently make use of Lynx freight.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

A 10% handling fee applies for all returns. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.